Shipping & Return policy
Our policy lasts 35 days. If 35 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com then we can send you the address were you can send your product to.
We have free shipping worldwide. Shipping time is different between the countries. Normally shipping takes between 15 and 35 days*. If you ordered an product you will get an email with the estimated arrival date of your product.
To return your product, you should mail us to firstname.lastname@example.org then we can send you the address were you can send your product to.
*Due the coronavirus the shippingtime can be longer than normal. Thanks for your understanding!
You will be responsible for paying for your own shipping costs for returning your item. (Shipping MUST BE with a Tracking number in order to confirm that the item arrives and you MUST provide us the tracking number)Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Additional non-returnable items:
T-Shirts, Tees, Gift cards, Keychains, Passport Holder, Luggage Tags, Jewelry, Art Poster, Shower Curtains, Sunglasses, Watches, Phones cases, 3Dlamps
Downloadable software products, Some health and personal care items
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our customer is responsible for the import costs of their order. Mostly our customers don't need to pay import costs.
When you pay €1,99 extra on an order and your item will be lost, you will get then a 100% refund. If you don't pay €1,99 extra you won't get a refund, when your package is lost.